Shipping, Returns & Our Promise to You

We want every giant to thrive and every human to feel taken care of. Here’s our straightforward policy:

Shipping

• Free U.S. shipping on all orders over $79

• Orders ship within 1–2 business days from our very fluffy warehouse in the Southeast

• You’ll get tracking the moment it leaves (usually USPS Priority or UPS Ground)

• Sorry, no international or PO Boxes yet — working on it!

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30-Day “Pyr-Approved” Returns

Love it or send it back — no restocking fees, no hassle.

• Unused/unopened items: full refund

• Opened food, treats, or supplements: we’ll gladly refund or replace if your Pyr turns up their royal nose

• Beds, brushes, gear: gently used is fine — just let us know

Simply email hello@lillysgreatpyrenees.com within 30 days and we’ll send a free return label.

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The Gentle Giant Guarantee

If anything arrives damaged or isn’t exactly as described, we’ll replace it free or refund you 100 % — your choice.

"Every order helps pull the next Great Pyrenees off death row"

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Questions?

Text or email us anytime. We answer fast, even at 2 a.m. when the night bark alarm goes off.

Thank you for shopping with us. Every order helps pull the next Great Pyrenees off death row.

Kenneth, Lilly & the entire Royal Pack

Lilly’s Great Pyrenees + Great Pyrenees Rescue Southeast.

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